Table of Contents
Who We Are - The Data Fiduciary
This website (https://sjanamkeen.in) is owned and operated by:
Akito Industries Pvt. Ltd.
Office No. 1, Plot No. 20, Mahalakshmi Nagar,
Indore – 452010 (M.P.), India
Akito Industries Pvt Ltd
185 Anup Nagar, Pitra Parvat, Hatod Road,
Indore 453112 (MP), India
FSSAI No: 21426850005646
For the purpose of this Policy, "We", "Us", "Our" refers to Shree Ji Abhinandan Namkeen and Akito Industries Pvt. Ltd. "You" refers to you as the user / Data Principal.
Notice and Consent
At the time of collecting your Personal Data, we will provide you with a clear and plain notice stating what data is being collected and for what purpose.
Under the DPDP Act, 2023, we process your Personal Data only on the basis of your free, specific, informed, unconditional and unambiguous consent with a clear affirmative action. You have the right to withdraw your consent at any time as per Section 5 below.
What Personal Data We Collect
We collect only such Personal Data as is strictly necessary for the purposes of fulfilling and delivering your orders:
We collect strictly what is needed to process and deliver your namkeen. We do NOT force account creation (seamless guest checkout is always available), and we do NOT ask for your date of birth, gender, social logins, or financial passwords.
A. Data you provide directly:
- Identity & Contact Data: Name, phone number, email address, delivery address, billing address, pincode.
- Order Data: Products purchased, order value, transaction ID, corporate gifting requirements, festive hamper preferences.
- Communication Data: Your queries, feedback, reviews, grievance raised via Customer Care (+91 99266 88363), WhatsApp, or email.
B. Data collected automatically when you use our website:
- Technical Data: IP address, device type, browser type, operating system, date and time of visit.
- Usage Data: Pages visited, time spent, products viewed, cart activity.
- Payment Data: We do NOT store your card, UPI or net-banking details. All payments are processed securely by certified payment gateways (e.g. Cashfree / UPI). They only share payment confirmation and transaction IDs with us.
C. Cookies:
We use cookies and similar technologies. See Section 6 below.
Purpose of Processing - Why We Collect Your Data
We collect and process your Personal Data for the following lawful purposes:
- To process, dispatch, deliver and manage your orders and returns.
- For billing, invoicing and compliance with tax and FSSAI record-keeping.
- To provide customer support and grievance redressal.
- To send order updates via SMS, WhatsApp, or Email (Transactional).
- To send festive offers, new product launches and promotional communications — only with your separate consent.
- To improve our website, prevent fraud, and ensure website security.
- To comply with applicable laws and orders of the Data Protection Board of India or courts.
Legal Basis and Consent Withdrawal
a) Consent: For most processing, our legal basis is your consent.
b) Legitimate Uses: In certain cases as permitted under Section 7 of the DPDP Act, we may process data without consent for compliance with law, for performance of contract, or for employment purposes.
Your Right to Withdraw Consent:
You can withdraw consent for marketing communications at any time by clicking 'Unsubscribe' in our emails or by emailing us at privacy@sjanamkeen.in. Withdrawal will not affect the lawfulness of processing done before withdrawal. If you withdraw consent for essential order processing, we may not be able to fulfil your order.
Cookies Policy
Our website uses cookies and similar technologies:
- Essential Cookies: Required for cart functionality, session security, and checkout flow.
- Analytics Cookies: To understand how you use our site and optimize page speeds.
- Marketing Cookies: Only activated if you provide explicit consent.
You can manage cookies through your browser settings. Disabling essential cookies may affect cart and ordering functionality.
How We Share Your Data - Data Processors
We do not sell or rent your Personal Data. We share it only with trusted Data Processors under valid contracts as per Section 8 of the DPDP Act:
- Logistics Partner: DTDC Express (Shipsy integrated) — to securely deliver your fresh namkeen orders to your doorstep across India.
- Payment Gateway: Cashfree Payments (PCI-DSS Level 1 certified) — to securely process tokenized UPI, card, and NetBanking transactions without our servers ever seeing payment credentials.
- IT Infrastructure: Secure cloud servers, database hosting, and transactional SMS/email services.
- Government Authorities: When strictly mandated by statutory Indian law or under valid order of the Data Protection Board of India or competent courts.
All our Data Processors are obligated to maintain reasonable security safeguards and to process data strictly on our instructions.
Data Retention
We follow the principle of storage limitation under the DPDP Act. We retain your Personal Data only as long as necessary for the purpose for which it was collected and thereafter for legal compliance:
After the applicable period, your personal data is securely deleted or anonymized.
Data Security & Breach Notification
We have implemented reasonable security safeguards as mandated under Section 8(4) of the DPDP Act. All website communications and payment transactions are protected in transit via modern TLS 1.3 encryption (HTTPS). Administrative staff authentication is protected with scrypt password hashing, SHA-256 session token hashing, role-based access control (RBAC), and Cashfree PCI-DSS Level 1 compliant tokenized payment processing. Personal customer payment credentials (card numbers, UPI PINs, netbanking passwords) are processed directly by certified gateways and are never received or stored on our servers. While we maintain rigorous security safeguards, no internet system is 100% impenetrable.
Your Rights as a Data Principal (Sections 11 to 14, DPDP Act)
You are entitled to the following statutory rights under the law:
a) Right to Access Information
You can ask us what personal data we are processing and request a summary of the same.
b) Right to Correction, Completion and Erasure
You can request correction of inaccurate data, completion of incomplete data, and erasure of data no longer required.
c) Right to Grievance Redressal
You have the right to register a grievance with our designated Grievance Officer.
d) Right to Nominate
You have the right to nominate another individual to exercise your rights in case of death or incapacity.
To exercise any of these rights, email us at privacy@sjanamkeen.in. We will respond within 30 days.
Duties of Data Principal
As per Section 15 of the DPDP Act, you agree to:
- Not impersonate another person while providing your data.
- Not suppress any material information.
- Not register a false or frivolous grievance.
Children's Data
Our products are authentic family savories, but our website is not directed at children under 18 years of age. We do not knowingly process Personal Data of children. If you are a parent or guardian and believe we have collected data of a child, please contact our Grievance Desk for immediate deletion.
Cross-Border Data Transfer
Your Personal Data is primarily processed and stored within secure data centers in India. Any transfer outside India will only be carried out in compliance with conditions notified by the Central Government under the DPDP Act, ensuring adequate data protection safeguards are maintained.
Grievance Redressal Officer & Data Protection Officer
As required under Rule 7 of the DPDP Rules, 2025, we have appointed an official Grievance Redressal Officer:
Akito Industries Pvt. Ltd.,
Office No. 1, Plot No. 20, Mahalakshmi Nagar,
Indore – 452010 (M.P.), India
Changes to this Policy
We may update this policy periodically to reflect amendments in statutory laws or changes in our operational procedures. The updated policy will be posted on this page with a revised "Last Updated" date. For any significant changes, we will notify you via email or prominent website banner.
Language
This privacy notice is provided in English. As per the DPDP Rules, 2025, you may request this notice in Hindi or other languages listed in the 8th Schedule of the Constitution of India by contacting us at care@sjanamkeen.in or via WhatsApp/Phone at +91 99266 88363.
Consent Declaration
By using our website, placing an order, or ticking the "I agree to the Privacy Policy" checkbox, you acknowledge that you have read, understood, and consented to the processing of your Personal Data as described in this Policy.