Policy Outline
Important — Perishable Goods Are Non-Returnable
As namkeen consists of fresh culinary savories made with pure ingredients, once an order is delivered in intact condition, it cannot be returned, restocked, or resold due to food hygiene, freshness preservation, and seal integrity considerations.
Therefore, we do not accept returns or refunds for subjective taste preference, spice tolerance, texture perception, or unintended flavor selection.
This policy is standard industry practice across all reputable namkeen, sweet, and packaged food brands across India.
Cancellation Policy
You can cancel your regular online order at any time before it has been dispatched from our Indore facility.
• Call / WhatsApp: +91 99266 88363
• Email: care@sjanamkeen.in with your Order ID.
The entire transaction amount will be refunded within 5 to 7 working days directly to the original payment source.
Once your order has been packaged and an AWB tracking number has been generated, the shipment cannot be cancelled because it is physically in transit with domestic logistics carriers. If you refuse delivery upon courier arrival, the consignment will be returned to our warehouse as RTO, and refund will be processed only after deducting outward shipping and courier RTO return fees.
Once a formal proforma invoice is confirmed and custom production has commenced, bulk consignments cannot be cancelled. The advance payment is non-refundable as fresh raw ingredients are procured and specialized gift packaging is custom branded.
What is Replaceable or Refundable? (Clearly Defined 4 Cases)
We stand unconditionally behind our quality and provide a 100% free replacement or refund under the following four (4) verified circumstances:
For example, if you ordered Ratlami Sev 400g but received Khatta Meetha Mixture. We will ship the correct product to you immediately at zero additional shipping cost.
Outer shipping carton torn, inner packet foil seal ruptured, oil leakage detected, product spilled into the outer box, or packet completely crushed due to courier negligence.
In the extremely improbable event that the delivered product has crossed its printed Best Before / Expiry Date on the date of courier handover.
If upon breaking the factory seal, the savory emits a foul rancid odor, shows mold/fungus, or contains any foreign particle. This is covered 100% with immediate priority replacement.
What is NOT Replaceable?
To preserve transparency and protect food safety operations, claims cannot be processed for:
- Slight breaking of sev strands or fine sev powder at the base of the bag when the factory airtight seal is unbroken.
- Slight natural hue differences arising from natural ground spices, hing potency, or artisanal batch frying.
- Minor weight tolerance within statutory limits defined under the Legal Metrology (Packaged Commodities) Rules.
- Subjective taste dissatisfaction, individual tolerance to clove (laung) or black pepper sharpness, or preference for sweet vs. spicy.
- Products softened, stale, or moldy due to improper domestic storage or leaving the pack unsealed after opening.
How to Claim — 48-Hour Claim Window & Transit Verification
Photographic & Video Proof Protocol
To enable swift transit insurance processing with DTDC and ensure immediate replacement dispatch, please report transit damage, product tampering, or incorrect items within 48 hours of parcel delivery.
Record a continuous video or take sharp photographs showing:
- The outer courier box or polybag with shipping label, barcode, and Order ID in clear view.
- The condition of the packaging upon arrival.
- The inner namkeen pack—front and back showing Mfg Date & Batch Number, and the condition of the seal.
- The damaged, burst, or incorrect product delivered.
Take a clear close-up picture of the defect, damaged section, and the back-of-pack manufacturing label for batch verification.
Send an email to care@sjanamkeen.in or WhatsApp +91 99266 88363 with:
Details: Brief explanation of the issue + attach photos / video proof.
Our team verifies the claim within 24 to 48 hours. Once validated, we will immediately dispatch a fresh replacement packet or initiate a complete refund to your original payment mode, as per your preference.
Refund Mode & Timelines
Refunds are credited directly back to the original source bank account, credit/debit card, or UPI VPA within 5 to 7 working days following approval.
Refunds for verified COD claims are disbursed via direct NEFT/IMPS Bank Transfer, UPI transfer, or as Store Credit / Wallet Points based on customer preference within 5–7 working days.
Shipping Fee Refund: Outward shipping charges are non-refundable except when the return/replacement is caused by our operational error (e.g. wrong variant, damaged transit, or expired batch sent by us).
Customer Mistake RTO Deduction: For parcels returned to origin due to customer unavailability, wrong address, or delivery refusal, a deduction of ₹80 to ₹120 is made from the refund to cover forward and reverse courier logistics penalties.
Shelf Life & Storage Disclaimer
3 to 6 Months
As clearly printed on the reverse label of every pack (Best Before Date).
Cool & Airtight
Store in a clean, airtight steel or glass container away from humidity and direct sunlight.
Consume in 15–20 Days
To preserve maximum crispness, clove aroma, and avoid natural moisture absorption.
*Disclaimer: We are not responsible or liable for spoilage, loss of crispness, or sogginess arising from improper storage after delivery or keeping packets unsealed.
Need Help?
Customer Agreement Confirmation
By placing an order on sjanamkeen.in, you confirm that you have read, understood, and agreed to this Refund, Return & Cancellation Policy for perishable goods.